Shipping Policy

Shipping Destinations

FREEGO Europe currently ships to selected countries within the European Union.

E-bikes and scooters available from our European inventory are dispatched from our EU warehouse in Poland.

Please note that delivery availability may depend on the product, destination and carrier service.

Free Shipping Within the EU

We offer free standard shipping on eligible e-bike and scooter orders to the EU countries listed below.

Some parts and accessories may not be stocked in our European warehouse. These products may be shipped separately from an overseas warehouse.

Where additional shipping charges apply, the applicable cost will be clearly displayed at checkout before you complete your purchase.

Countries We Ship To

We currently ship to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping availability for individual products may vary by destination.

Shipping Methods & Estimated Delivery Time

Standard EU Shipping: approximately 2–7 business days after dispatch, depending on the destination and carrier.

Overseas Air Shipping for selected Parts & Accessories: approximately 10–14 business days after dispatch.

Delivery times are estimates and may be affected by carrier delays, public holidays, weather conditions, remote-area delivery or other circumstances outside our reasonable control.

Where a different delivery period is shown on the product page or confirmed during checkout, that delivery period will apply.

Order Processing

Orders are normally processed and dispatched Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing time and delivery time are separate. Once your order has been dispatched, you will receive tracking information where available.

Customs, VAT and Import Charges

Products dispatched from our EU warehouse are intended for delivery within the European Union without additional import customs procedures for the customer.

Certain parts or accessories may be shipped from an overseas warehouse.

If an overseas shipment may result in import duties, VAT, customs clearance charges or other fees, this will be communicated where applicable before purchase or checkout.

Customers will not be charged undisclosed shipping or handling fees after completing their order.

Order Cancellation

If you wish to cancel an order, please contact FREEGO Customer Support as soon as possible.

Before Dispatch

If the order has not yet been dispatched, we will normally cancel the order and refund the amount paid to your original payment method.

After Dispatch

If the order has already been dispatched, it may no longer be possible to stop the shipment.

You may still have the right to withdraw from the purchase in accordance with applicable EU consumer law and our Return & Refund Policy.

Where the customer is responsible for return shipping under the applicable right of withdrawal, the customer will be informed of this in accordance with applicable law.

Refunds

Approved refunds will normally be issued to the original payment method.

Please note that while FREEGO may process the refund promptly, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

Where applicable, statutory refund deadlines under EU consumer law will apply.

Pre-Order Products

Some products may be offered on a pre-order basis.

The expected shipping or availability date will be shown on the relevant product page.

Estimated pre-order dates may change due to production, transport, customs or other logistics circumstances. If there is a significant delay, we will provide updated information where reasonably possible.

Packaging & Delivery

Orders are packed in protective shipping materials appropriate for the product.

E-bikes and other large products are typically shipped in reinforced cartons designed to protect the product during transportation.

We currently do not deliver to P.O. Boxes.

Please provide a complete and accurate delivery address and contact telephone number when placing your order.

If you require a signature service or have special delivery requirements, please contact us before ordering so we can confirm whether the service is available.

Damaged or Missing Shipments

Please inspect the package when it arrives.

If the package is visibly damaged, we recommend taking photographs of the outer packaging before opening it.

If your order arrives damaged, incomplete or does not arrive within the expected delivery period, please contact FREEGO Customer Support with your order number and relevant photographs or information.

FREEGO remains responsible for goods while they are being transported by a carrier arranged by us until the goods are delivered to you or to a person designated by you, subject to applicable law.

Questions About Shipping?

If you have questions regarding delivery availability, tracking, shipping time or your order status, please contact the FREEGO Europe Customer Support Team.